Adobe Experience Cloud incident
Adobe Marketo Engage: Performance issue
Adobe Experience Cloud experienced a minor incident on September 2, 2026 affecting Adobe Marketo Engage, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 04, 2026, 02:25 AM UTC
We’re investigating a performance issue.
- monitoring Sep 04, 2026, 02:27 AM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 04, 2026, 03:02 AM UTC
Adobe Marketo Engage customers in the Ashburn data center (VA10) may experience errors when running Email Performance Reports and Email Link Reports. We are actively investigating this issue and will provide updates within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Marketo Engage Support through the Support Portal in Admin Console.
- monitoring Sep 04, 2026, 03:57 AM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center (VA10) may be experiencing a service degradation.What has changed: The Adobe Engineering teams have identified an issue affecting email reporting functionality and continue to investigate.Customer impact: Customers may receive errors when running Email Performance Reports and Email Link Reports.We will post updates within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Marketo Engage Support through the Support Portal in Admin Console.
- monitoring Sep 04, 2026, 04:54 AM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center (VA10) may be experiencing a service degradation.What has changed: The Adobe Engineering teams are actively investigating the issue, reviewing affected reporting services, and implementing remediation measures to restore report functionalityCustomer impact: Customers may receive errors when running Email Performance Reports and Email Link Reports.We will post updates within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Marketo Engage Support through the Support Portal in Admin Console.
- monitoring Sep 04, 2026, 06:18 AM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center (VA10) may be experiencing a service degradation.What has changed: The Adobe Engineering teams have identified a potential cause and are implementing mitigation measures while continuing to investigate and validate recovery.Customer impact: Customers may receive errors when running Email Performance Reports and Email Link Reports.We will post updates within one hour or sooner if additional information becomes available.If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 04, 2026, 06:22 AM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center (VA10) may be experiencing a service degradation.What has changed: The Adobe Engineering teams have identified a potential cause and are implementing mitigation measures while continuing to investigate and validate recovery.Customer impact: Customers may receive errors when running Email Performance Reports and Email Link Reports.We will post updates within one hour or sooner if additional information becomes available.If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- resolved Sep 04, 2026, 07:28 AM UTC
We’ve resolved the performance issue.
- resolved Sep 15, 2026, 10:13 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.