Platform Core Services, Adobe Journey Optimizer, Real-Time CDP: Performance issue

Update timeline

1. monitoring Sep 03, 2026, 08:03 PM UTC

   We’re investigating an availability issue.

2. monitoring Sep 03, 2026, 08:10 PM UTC

   Adobe Journey Optimizer (AJO) customers in the Americas region may observe failing journeys. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support via the Adobe Admin Console.

3. monitoring Sep 03, 2026, 09:51 PM UTC

   We’ve changed the severity level from major to minor for the performance issue.

4. monitoring Sep 03, 2026, 09:55 PM UTC

   Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team has deployed a fix, mitigating further impact. The team is monitoring the issue to confirm resolution.- Customer Impact: A subset of customers in the Americas region may have observed failing journeys. We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Adobe Admin Console.

5. monitoring Sep 03, 2026, 09:55 PM UTC

   We’ve changed the severity level from minor to major for the availability issue.

6. monitoring Sep 03, 2026, 10:14 PM UTC

   Adobe Journey Optimizer (AJO) customers in the Americas region may have experienced a service degradation. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: A subset of customers in the Americas region may have observed failing journeys. It is recommended that customers contact support for assistance on retrying impacted journeys.If you are still experiencing symptoms, please contact AJO Support via the Adobe Admin Console. The information on this page reflects our understanding of the incident and impact at the time of the update.

7. monitoring Sep 03, 2026, 10:15 PM UTC

   We’re investigating a performance issue.

8. monitoring Sep 03, 2026, 10:15 PM UTC

   We’re investigating a performance issue.

9. monitoring Sep 03, 2026, 10:33 PM UTC

   Adobe Journey Optimizer (AJO) customers in the Americas region may have experienced a service degradation. What has changed: The customer impact has been mitigated and the Adobe engineering team is continuing to monitor the issue to confirm resolution.Customer Impact: A subset of customers in the Americas region may have observed failing journeys. It is recommended that customers contact support for assistance on retrying impacted journeys.If you are still experiencing symptoms, please contact AJO Support via the Adobe Admin Console. The information on this page reflects our understanding of the incident and impact at the time of the update.

10. monitoring Sep 03, 2026, 10:33 PM UTC

    We've changed the Services impacted for the availability issue.

11. monitoring Sep 03, 2026, 10:35 PM UTC

    Real-Time Customer Data Platform (RTCDP) customers in the Americas region may have experienced a service degradation. What has changed: The customer impact has been mitigated, and the Adobe engineering team is continuing to monitor the issue to confirm resolution.Customer Impact: A subset of customers in the Americas region may have observed stalled segmentation jobs.If you are still experiencing symptoms, please contact RTCDP Support via the Adobe Admin Console. The information on this page reflects our understanding of the incident and impact at the time of the update.

12. monitoring Sep 03, 2026, 10:35 PM UTC

    Real-Time Customer Data Platform (RTCDP) customers in the Americas region may have experienced a service degradation. What has changed: The customer impact has been mitigated, and the Adobe engineering team is continuing to monitor the issue to confirm resolution.Customer Impact: A subset of customers in the Americas region may have observed stalled segmentation jobs.If you are still experiencing symptoms, please contact RTCDP Support via the Adobe Admin Console. The information on this page reflects our understanding of the incident and impact at the time of the update.

13. monitoring Sep 03, 2026, 11:30 PM UTC

    Real-Time Customer Data Platform (RTCDP) customers in the Americas region may have experienced a service degradation. What has changed: The customer impact has been mitigated, and the Adobe engineering team is continuing to monitor the issue to confirm resolution. Customer Impact: A subset of customers in the Americas region may have observed stalled segmentation jobs. We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Adobe Admin Console.

14. monitoring Sep 03, 2026, 11:30 PM UTC

    Real-Time Customer Data Platform (RTCDP) customers in the Americas region may have experienced a service degradation. What has changed: The customer impact has been mitigated, and the Adobe engineering team is continuing to monitor the issue to confirm resolution. Customer Impact: A subset of customers in the Americas region may have observed stalled segmentation jobs. We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Adobe Admin Console.

15. monitoring Sep 03, 2026, 11:30 PM UTC

    Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. What has changed: The customer impact has been mitigated and the Adobe engineering team is continuing to monitor the issue to confirm resolution. Customer impact: A subset of customers in the Americas region may have observed failing journeys. It is recommended that customers contact support for assistance on retrying impacted journeys. We will post updates as soon as new information is available. If you have any questions, please contact AJO Support via the Support Portal in Admin Console

16. monitoring Sep 04, 2026, 07:40 AM UTC

    Real-Time Customer Data Platform (RTCDP) customers in the Americas region may have experienced a service degradation. What has changed: The Adobe engineering has addressed the underlying issue and continues to monitor service recovery while validating the restoration of impacted workloads.Customer Impact: A subset of customers in the Americas region may have observed stalled segmentation jobs. We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Adobe Admin Console.

17. monitoring Sep 04, 2026, 07:59 AM UTC

    Real-Time Customer Data Platform (RTCDP) customers in the Americas region may have experienced a service degradation. What has changed: The Adobe engineering team has addressed the underlying issue and continues to monitor service recovery while validating the restoration of impacted workloads.Customer Impact: A subset of customers in the Americas region may have observed stalled segmentation jobs. We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Adobe Admin Console.

18. resolved Sep 04, 2026, 10:29 AM UTC

    We’ve resolved the performance issue.

19. resolved Sep 04, 2026, 10:30 AM UTC

    Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering has addressed the underlying issue and continues to monitor service recovery while validating the restoration of impacted workloads.Customer impact: A subset of customers in the Americas region may have observed failing journeys.We will post updates as soon as new information is available. If you have any questions, please contact AJO Support via the Support Portal in Admin Console

20. resolved Sep 04, 2026, 10:30 AM UTC

    We’ve resolved the availability issue.

21. resolved Sep 24, 2026, 02:25 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.