Adobe Experience Cloud incident

Adobe Marketo Engage: Performance issue

Minor Resolved View vendor source →

Adobe Experience Cloud experienced a minor incident on September 2, 2026 affecting Adobe Marketo Engage, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 09:24 PM UTC
Resolved
Sep 03, 2026, 11:10 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 02, 2026, 09:24 PM UTC

Affected components

Adobe Marketo Engage

Update timeline

  1. monitoring Sep 03, 2026, 10:41 AM UTC

    Our monitoring systems have alerted to a potential issue.

  2. monitoring Sep 03, 2026, 10:44 AM UTC

    This issue has been determined to be impactful. We're investigating an availability issue.

  3. monitoring Sep 03, 2026, 10:52 AM UTC

    Adobe Marketo Engage customers hosted in the London data center may be experiencing issues creating or cloning campaigns and accessing email assets. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.

  4. monitoring Sep 03, 2026, 12:12 PM UTC

    Adobe Marketo Engage customers hosted in the London data center may be experiencing a service disruption.What has changed: The Adobe Engineering team is validating activities across multiple environments and observed improved service availability. Investigation efforts continue as teams review and validate the current service status.Customer impact: Customers hosted in the London data center may be experiencing issues creating or cloning campaigns and accessing email assets.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.

  5. monitoring Sep 03, 2026, 12:43 PM UTC

    We've changed the Services impacted for the availability issue.

  6. resolved Sep 03, 2026, 12:56 PM UTC

    We’ve resolved the availability issue.

  7. resolved Sep 16, 2026, 05:08 PM UTC

    We’ve changed the impact end date for the availability issue.

  8. resolved Sep 16, 2026, 05:27 PM UTC

    We’ve changed the severity level from major to minor for the performance issue.