Adobe Experience Cloud incident

Adobe Commerce: Availability issue

Major Resolved View vendor source →

Adobe Experience Cloud experienced a major incident on September 2, 2026 affecting Adobe Commerce, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 04:25 PM UTC
Resolved
Sep 02, 2026, 05:10 PM UTC
Duration
45m
Detected by Pingoru
Sep 02, 2026, 04:25 PM UTC

Affected components

Adobe Commerce

Update timeline

  1. resolved Sep 03, 2026, 08:00 AM UTC

    We’ve resolved the availability issue.

  2. resolved Sep 10, 2026, 08:56 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.