Adobe Experience Cloud incident
Platform Core Services, Adobe Journey Optimizer: Performance issue
Adobe Experience Cloud experienced a minor incident on September 2, 2026 affecting Adobe Journey Optimizer, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 02, 2026, 02:51 PM UTC
We’re investigating a performance issue.
- monitoring Sep 02, 2026, 03:00 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may have experienced a service degradation. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: A subset of customers may have experienced degraded email click tracking.If you are still experiencing symptoms, please contact AJO Support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 02, 2026, 03:27 PM UTC
We’ve resolved the performance issue.
- resolved Sep 02, 2026, 03:28 PM UTC
We’ve resolved the performance issue.
- resolved Sep 16, 2026, 09:40 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.