Adobe Creative Cloud incident
Adobe Express, Firefly: Performance issue
Resolved after 5 hours 14 minutes, affecting Adobe Express and Firefly, on September 11, 2026.
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 11, 2026, 06:32 AM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 11, 2026, 06:33 AM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
- monitoring Sep 11, 2026, 06:56 AM UTC
We’re investigating a performance issue.
- resolved Sep 11, 2026, 07:14 AM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
- monitoring Sep 11, 2026, 07:28 AM UTC
We are currently investigating an issue where Firefly customers might be unable to preview submitted gallery assets in the remix experience.Asset submission to gallery and image generation workflows are not impacted and will function as intended.Customers might observe this issue on multiple adobe.com websites.An update will be provided as soon as it is available.
- resolved Sep 11, 2026, 11:21 AM UTC
We’ve resolved the performance issue.
- resolved Sep 14, 2026, 09:09 AM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
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