Addigy incident
Addigy Identity: "Something went wrong" error affecting some users
Addigy experienced a minor incident on July 9, 2026 affecting Addigy Identity, lasting 5d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2026, 09:09 PM UTC
We identified an issue impacting certain environments, where some end users may see a "Something went wrong" pop-up related to Addigy Identity. We've identified the cause and are working on a fix. In the meantime, users can log in locally or by reverting back to the native login window. If you experience this issue, please submit a support ticket to [email protected]. We'll update this incident as we make progress.
- identified Jul 10, 2026, 09:08 PM UTC
A fix is currently being validated and will release early next week. In the meantime, affected users can continue to log in locally or revert to the native macOS login window. If you experience this issue, please submit a support ticket to [email protected]. We’ll continue to share updates as testing progresses.
- monitoring Jul 14, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 06:53 PM UTC
This incident has been resolved.