ActiveProspect incident

TrustedForm API Latency

Resolved after 1 hour 56 minutes, on April 30, 2026.

resolved Apr 30, 2026, 06:15 AM UTC

Today between 9:04 AM and 11:00 AM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been resolved and performance has returned to normal. We will continue to monitor the system.

Started
Apr 30, 2026, 02:04 PM UTC
Resolved
Apr 30, 2026, 04:00 PM UTC
Duration
1h 56m
Detected by Pingoru
Apr 30, 2026, 02:04 PM UTC

Update timeline

  1. resolved Apr 30, 2026, 06:15 AM UTC

    Today between 9:04 AM and 11:00 AM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been resolved and performance has returned to normal. We will continue to monitor the system.

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