ActiveCampaign experienced a major incident on May 22, 2025 affecting Campaigns and Campaigns and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
CampaignsCampaignsCampaigns
Update timeline
- investigating May 22, 2025, 12:35 AM UTC
Engineers are investigating reported issues with campaign sending.
- investigating May 22, 2025, 01:15 AM UTC
Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
- investigating May 22, 2025, 01:27 AM UTC
We are continuing to investigate this issue.
- identified May 22, 2025, 02:58 AM UTC
Engineers have identified the issue and are working to resolve the issue.
- monitoring May 22, 2025, 03:53 AM UTC
Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
- resolved May 22, 2025, 05:25 AM UTC
This incident is resolved.