ActiveCampaign incident

Several Features Degraded

Major Resolved View vendor source →

ActiveCampaign experienced a major incident on July 16, 2025 affecting SMS and Integrations, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 06:09 PM UTC
Resolved
Jul 16, 2025, 06:33 PM UTC
Duration
24m
Detected by Pingoru
Jul 16, 2025, 06:09 PM UTC

Affected components

SMSIntegrations

Update timeline

  1. investigating Jul 16, 2025, 06:09 PM UTC

    Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.

  2. identified Jul 16, 2025, 06:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 16, 2025, 06:33 PM UTC

    This incident has been resolved.