ActiveCampaign incident

Engineers have identified an issue affecting syncing connected emails.

Major Resolved View vendor source →

ActiveCampaign experienced a major incident on August 12, 2025 affecting CRM and Webhooks, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 09:29 AM UTC
Resolved
Aug 12, 2025, 09:45 AM UTC
Duration
15m
Detected by Pingoru
Aug 12, 2025, 09:29 AM UTC

Affected components

CRMWebhooks

Update timeline

  1. investigating Aug 12, 2025, 09:29 AM UTC

    Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.

  2. investigating Aug 12, 2025, 09:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 12, 2025, 09:32 AM UTC

    Engineering has identified the issue and are working towards a resolution.

  4. monitoring Aug 12, 2025, 09:37 AM UTC

    Engineers have resolved the issue and are now monitoring the impacted service

  5. monitoring Aug 12, 2025, 09:38 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 12, 2025, 09:45 AM UTC

    Engineers have resolved the issue and service to connected emails has been restored.