ActiveCampaign experienced a major incident on December 5, 2024 affecting Email and Campaigns and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2024, 12:23 PM UTC
Engineers have identified an issue delaying campaigns sent via automation and are working to restore service.
- identified Dec 05, 2024, 12:38 PM UTC
Engineers are continuing to work on restoring service.
- identified Dec 05, 2024, 01:02 PM UTC
Engineers are continuing to work on restoring service.
- identified Dec 05, 2024, 01:21 PM UTC
Engineers are continuing to work on restoring service.
- identified Dec 05, 2024, 01:44 PM UTC
Engineers are continuing to work on restoring service.
- identified Dec 05, 2024, 02:02 PM UTC
Engineers are continuing to work on restoring service.
- identified Dec 05, 2024, 02:21 PM UTC
Engineers are continuing to work on restoring service.
- identified Dec 05, 2024, 02:37 PM UTC
Engineers are continuing to work on restoring service.
- monitoring Dec 05, 2024, 02:51 PM UTC
Engineers have released a fix and are monitoring. Delayed sends are now catching up.
- resolved Dec 06, 2024, 03:43 PM UTC
Engineers have verified the delayed campaigns have completed sending. This incident is now resolved.