ActiveCampaign incident

Customers are encountering errors when attempting to log in to ActiveCampaign. Engineers are investigating

Notice Resolved View vendor source →

ActiveCampaign experienced a notice incident on December 18, 2024 affecting API Availability and Automations and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 01:03 AM UTC
Resolved
Dec 18, 2024, 07:08 AM UTC
Duration
6h 5m
Detected by Pingoru
Dec 18, 2024, 01:03 AM UTC

Affected components

API AvailabilityAutomationsPlatform Availability

Update timeline

  1. investigating Dec 18, 2024, 01:03 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 18, 2024, 01:06 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2024, 02:53 AM UTC

    Engineers are continuing to investigate the cause of the issue.

  4. identified Dec 18, 2024, 04:01 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Dec 18, 2024, 05:08 AM UTC

    Engineers are continuing to deploy the identified fix.

  6. identified Dec 18, 2024, 06:22 AM UTC

    Engineers have addressed the root cause and are actively monitoring. Some automations and campaigns may be delayed.

  7. resolved Dec 18, 2024, 07:08 AM UTC

    This incident has been resolved.