ActiveCampaign experienced a major incident on January 14, 2025 affecting Platform Availability and Platform Availability and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Platform AvailabilityPlatform AvailabilityPlatform Availability
Update timeline
- investigating Jan 14, 2025, 07:55 PM UTC
ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.
- investigating Jan 14, 2025, 08:00 PM UTC
We are continuing to investigate this issue.
- resolved Jan 14, 2025, 08:08 PM UTC
This incident is now resolved. All services should be restored and operational.