ActiveCampaign incident

Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender.

Minor Resolved View vendor source →

ActiveCampaign experienced a minor incident on January 15, 2025 affecting Campaigns and Campaigns and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 02:15 PM UTC
Resolved
Jan 16, 2025, 05:59 PM UTC
Duration
1d 3h
Detected by Pingoru
Jan 15, 2025, 02:15 PM UTC

Affected components

CampaignsCampaignsCampaigns

Update timeline

  1. investigating Jan 15, 2025, 02:15 PM UTC

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender. Deliverability specialists are online working to resolve the issue.

  2. investigating Jan 15, 2025, 09:50 PM UTC

    Engineers are testing potential solutions

  3. investigating Jan 15, 2025, 11:03 PM UTC

    Engineers have identified changes that satisfy Office 365 Defender Safelinks and are working to update our systems

  4. identified Jan 15, 2025, 11:26 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jan 16, 2025, 05:59 PM UTC

    This incident has been resolved.