ActiveCampaign incident

API calls to api-us1.com domain are returning intermittent 503 error codes

Major Resolved View vendor source →

ActiveCampaign experienced a major incident on March 17, 2025 affecting API Availability, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 07:03 PM UTC
Resolved
Mar 17, 2025, 08:31 PM UTC
Duration
1h 28m
Detected by Pingoru
Mar 17, 2025, 07:03 PM UTC

Affected components

API Availability

Update timeline

  1. investigating Mar 17, 2025, 07:03 PM UTC

    Engineers have detected that API calls are intermittently returning 503 response codes from requests sent to the "api-us1.com" domain. Customers may see impact on custom API integrations, issues with third-party integrations, and issues using their ActiveCampaign accounts. This incident began at 1:25 PM US Central on March 17, 2025.

  2. investigating Mar 17, 2025, 07:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 17, 2025, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 17, 2025, 07:27 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 17, 2025, 08:31 PM UTC

    This incident has been resolved.