Actito experienced a notice incident on November 9, 2023 affecting Portal and API and 1 more component, lasting 15h 16m. The incident has been resolved; the full update timeline is below.
Affected components
PortalAPIE-mailSMSForms & PagesScenariosReporting
Update timeline
- investigating Nov 09, 2023, 06:10 PM UTC
We have an issue on one of our datastorages. Our team is actively working on the issue.
- identified Nov 09, 2023, 07:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 09, 2023, 08:52 PM UTC
A fix has been implemented. All services are opertional. Performances are a bit degraded so we continue to work on a solution to come back to the full capacity.
- monitoring Nov 10, 2023, 07:16 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2023, 09:26 AM UTC
This incident has been resolved. Our monitoring confirmed that all services are available at full performance.