Actito incident

Slowness in the opening of email links and delay in email reporting

Notice Resolved View vendor source →

Actito experienced a notice incident on November 24, 2023 affecting E-mail and E-mail and 1 more component, lasting 7h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2023, 08:42 AM UTC
Resolved
Nov 24, 2023, 04:16 PM UTC
Duration
7h 34m
Detected by Pingoru
Nov 24, 2023, 08:42 AM UTC

Affected components

E-mailE-mailReportingReporting

Update timeline

  1. investigating Nov 24, 2023, 08:42 AM UTC

    We are currently experiencing some slowness in the opening of links in emails. The reporting statistics are a bit delayed. Our IT team is investigating the issue.

  2. identified Nov 24, 2023, 09:07 AM UTC

    The issue with the link opening on ENV-3 has been solved.

  3. monitoring Nov 24, 2023, 11:01 AM UTC

    The slowness in opening links has been solved. We are monitoring it. The delay in reportings will resorb gradually during the day.

  4. resolved Nov 24, 2023, 04:16 PM UTC

    This incident has been resolved.