Actito experienced a notice incident on June 5, 2024 affecting Portal and API and 1 more component, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
PortalAPIE-mailSMSForms & PagesScenariosReporting
Update timeline
- investigating Jun 05, 2024, 05:22 AM UTC
We currently have an issue on ENV-0, impacting most of the services on this environment Login in Actito licenses is not possible at the moment Our IT team is urgently working on fixing this problem.
- identified Jun 05, 2024, 06:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2024, 06:54 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 05, 2024, 08:08 AM UTC
Due to the incident, some email campaigns are delayed. We are working on resorbing the queue as fast as possible. We keep monitoring all services.
- resolved Jun 05, 2024, 10:28 AM UTC
This incident has been resolved.