Actito experienced a notice incident on July 16, 2024 affecting API and E-mail and 1 more component, lasting 9h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2024, 07:36 AM UTC
We currently have an issue on ENV-3, impacting campaigns sent by API or scheduled in the UI. There are also errors in the UI while trying to manage campaigns. Our IT team is urgently working on fixing this problem.
- identified Jul 16, 2024, 08:07 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2024, 09:50 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 16, 2024, 10:35 AM UTC
A fix has been implemented. The service is now back to normal. The campaigns that were blocked are being sent progressively and all the user interfaces / APIs are available. There are still some delays in sending emails / sms for the time being.
- monitoring Jul 16, 2024, 11:45 AM UTC
We are still experiencing delays in sending e-mail campaigns. We are continuing to work on restoring sending speed.
- identified Jul 16, 2024, 12:46 PM UTC
Our service is once again overloaded, which is causing difficulties in accessing campaign edition in the Actito portal and via API. Our teams are doing everything possible to get things back to normal as quickly as possible.
- identified Jul 16, 2024, 01:20 PM UTC
A new fix has been put in place. The service is now back to normal. The campaigns that were blocked are now nearly all sent and all the user interfaces / APIs are available.
- monitoring Jul 16, 2024, 03:09 PM UTC
All services are confirmed to be fully operational at normal speed. The only remaining impact is a delay in campaign reports, which will be fully updated in the coming hours.
- resolved Jul 16, 2024, 05:07 PM UTC
Reportings are now updated. All services are back to normal. This incident is closed.