Actito incident

Issue accessing Actito on ENV-0

Notice Resolved View vendor source →

Actito experienced a notice incident on July 31, 2024 affecting Portal and API and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 11:11 AM UTC
Resolved
Jul 31, 2024, 12:36 PM UTC
Duration
1h 24m
Detected by Pingoru
Jul 31, 2024, 11:11 AM UTC

Affected components

PortalAPIE-mailSMSForms & PagesScenariosReporting

Update timeline

  1. investigating Jul 31, 2024, 11:11 AM UTC

    We currently have an issue on ENV-0, impacting most of the services on this environment Login in Actito licenses is not possible at the moment Our IT team is urgently working on fixing this problem.

  2. identified Jul 31, 2024, 11:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2024, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2024, 12:36 PM UTC

    This incident has been resolved.