Actito incident

(SOLVED) ENV-3 : Actito malfunction

Notice Resolved View vendor source →

Actito experienced a notice incident on November 20, 2024 affecting Portal and API and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 09:02 AM UTC
Resolved
Nov 20, 2024, 11:07 AM UTC
Duration
2h 4m
Detected by Pingoru
Nov 20, 2024, 09:02 AM UTC

Affected components

PortalAPIE-mailSMSForms & PagesScenariosReporting

Update timeline

  1. investigating Nov 20, 2024, 09:02 AM UTC

    We currently have an issue on ENV-3, impacting most of the services on this environment Login in Actito licenses is not possible at the moment Our IT team is urgently working on fixing this problem.

  2. identified Nov 20, 2024, 09:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2024, 10:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 20, 2024, 10:12 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 20, 2024, 11:07 AM UTC

    This incident has been resolved.