Actito incident

Campaigns sending issue on ENV-0

Notice Resolved View vendor source →

Actito experienced a notice incident on December 10, 2024 affecting E-mail and SMS, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 04:49 PM UTC
Resolved
Dec 10, 2024, 07:46 PM UTC
Duration
2h 56m
Detected by Pingoru
Dec 10, 2024, 04:49 PM UTC

Affected components

E-mailSMS

Update timeline

  1. investigating Dec 10, 2024, 04:49 PM UTC

    We are currently facing an issue with the sending of campaigns on ENV-0. Campaigns stay stuck in 'scheduled' state and don't get sent. We are investigating this issue.

  2. identified Dec 10, 2024, 05:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2024, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2024, 07:46 PM UTC

    This incident has been resolved.