Actito experienced a major incident on July 12, 2026 affecting E-mail and SMS and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
E-mailSMSPushWhatsApp
Update timeline
- investigating Jul 12, 2026, 04:10 PM UTC
We are currently experiencing delays with transactional and scenarized e-mails sendings on our ENV-3. Our IT team is investigating the problem in order to get back to a normal sending speed. This does not affect ATMP service.
- monitoring Jul 12, 2026, 07:28 PM UTC
Campaign delivery performance on ENV-3 has stabilized, and no further delays have been observed since 19:56 CET. We are actively monitoring the environment and continuing our investigations to fully identify the root cause to ensure long-term stability.
- resolved Jul 14, 2026, 10:49 AM UTC
This incident has been resolved.