Actimo Outage History

Actimo is up right now

Actimo had 12 outages in the last 2 years totaling 117h 1m of downtime — averaging 0.5 incidents per month.

There were 12 Actimo outages since September 25, 2024 totaling 117h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.actimo.com

Minor September 22, 2026

YouTube Video Service Disruptions

Detected by Pingoru
Sep 22, 2026, 01:30 PM UTC
Resolved
Sep 22, 2026, 07:40 PM UTC
Duration
6h 10m
Affected: Create, host or play a Kahoot!
Timeline · 2 updates
  1. investigating Sep 22, 2026, 01:30 PM UTC

    We are currently invetsigating some disruptions with our YouTube video services that are causing two issues: App playback issues: YouTube videos will not play for teacher accounts using the app. As a workaround, please host or create games using the web version. Unexpected ads: Some teachers might experience ads being displayed during YouTube videos. This is not expected behavior and is currently under investigation. Our team is actively investigating the error and working on a fix. Please stay tuned to this page for further updates.

  2. resolved Sep 22, 2026, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026

Moderation service

Detected by Pingoru
Jun 23, 2026, 06:33 AM UTC
Resolved
Jun 23, 2026, 05:46 PM UTC
Duration
11h 12m
Affected: Create, host or play a Kahoot!
Timeline · 3 updates
  1. investigating Jun 23, 2026, 06:33 AM UTC

    We are currently experiencing service limitations with our moderation tools due to technical difficulties involving a third-party vendor. While our team is actively working on a resolution, some users may encounter restricted functionality during this period.

  2. monitoring Jun 23, 2026, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 05:46 PM UTC

    The issue with moderation is resolved. All services are fully operational.

Read the full incident report →

Minor April 7, 2026

Game reports

Detected by Pingoru
Apr 07, 2026, 04:31 PM UTC
Resolved
Apr 07, 2026, 04:53 PM UTC
Duration
21m
Affected: Kahoot! reports
Timeline · 2 updates
  1. investigating Apr 07, 2026, 04:31 PM UTC

    Some customers may experience delays in the delivery of reports. Our team is currently investigating. Please stay tuned to this page for further updates.

  2. resolved Apr 07, 2026, 04:53 PM UTC

    The issue with accessing reports is resolved. All services are fully operational. Reports are being uploaded and will be made available to customers shortly

Read the full incident report →

Notice December 16, 2025

[Actimo] 503s Service Unavailable

Detected by Pingoru
Dec 16, 2025, 10:27 AM UTC
Resolved
Dec 16, 2025, 10:27 AM UTC
Duration
—
Affected: Rest APIAdmin InterfaceMessage sendingActimo Report generationActimo Message viewerActimo Statistics aggregationActimo corporate site (Actimo.com)
Timeline · 1 update
  1. resolved Dec 16, 2025, 10:27 AM UTC

    We experienced issues connecting from one of our services to our Cloudfront distribution which impacted app usage from 7h24 until 8h05 today. Issue has been resolved

Read the full incident report →

Critical November 18, 2025

[Motimate] Major Service Outage: Upstream Provider Issues

Detected by Pingoru
Nov 18, 2025, 02:11 PM UTC
Resolved
Nov 18, 2025, 05:53 PM UTC
Duration
3h 41m
Affected: APIWeb appLearning locker
Timeline · 2 updates
  1. investigating Nov 18, 2025, 02:11 PM UTC

    We are currently experiencing a major service disruption affecting access to our application. This is due to a confirmed outage with our upstream network provider. Our team is monitoring the situation closely and is ready to restore full service as soon as the provider resolves the underlying infrastructure issue. We will provide updates as they become available.

  2. resolved Nov 18, 2025, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

[Motimate] Problems accessing Insights

Detected by Pingoru
Nov 06, 2025, 02:19 PM UTC
Resolved
Nov 06, 2025, 08:08 PM UTC
Duration
5h 48m
Affected: Web app
Timeline · 5 updates
  1. investigating Nov 06, 2025, 02:19 PM UTC

    Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. Our Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible. Updates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.

  2. investigating Nov 06, 2025, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 06, 2025, 02:33 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 06, 2025, 02:35 PM UTC

    We are continuing to investigate this issue.

  5. resolved Nov 06, 2025, 08:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2025

[Actimo] Events are not being processed

Detected by Pingoru
Oct 31, 2025, 04:58 PM UTC
Resolved
Nov 03, 2025, 05:33 AM UTC
Duration
2d 12h
Affected: Actimo Message viewerActimo Statistics aggregation
Timeline · 3 updates
  1. investigating Oct 31, 2025, 04:58 PM UTC

    We are investigating an issue affecting events processing. Updates will follow shortly.

  2. monitoring Oct 31, 2025, 05:51 PM UTC

    We have implemented a fix and are currently monitoring the results across the system. While real-time functionality is restored, some historic data (such as dashboard metrics and message statistics) is being continuously backfilled.

  3. resolved Nov 03, 2025, 05:33 AM UTC

    This incident has been fully resolved. All historical data is now fully recovered

Read the full incident report →

Minor September 17, 2025

[Motimate] xAPI Service Interruption

Detected by Pingoru
Sep 17, 2025, 10:30 AM UTC
Resolved
Sep 17, 2025, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 18, 2025, 08:31 AM UTC

    At approximately 12:30 CEST on Wednesday, September 17th, an incident occurred that affected our xAPI service for multiple customers. Our engineering team resolved it quickly once the incident was discovered, and the xAPI service is now fully operational again. The interruption was caused by an unexpected side effect of a recent update that, unfortunately, was not detected during our testing process. During the downtime, affected customers did not receive live webhook updates. We are currently re-processing all missing data, and it will be sent out to ensure a complete resolution of this incident. We sincerely apologize for any inconvenience this has caused your organization. We are conducting a thorough investigation into the root cause to prevent future incidents. Thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact our Support team. The Motimate Team

Read the full incident report →

Minor May 16, 2025

AI tools temporarily down

Detected by Pingoru
May 16, 2025, 03:56 PM UTC
Resolved
May 16, 2025, 05:50 PM UTC
Duration
1h 53m
Affected: Create, host or play a Kahoot!
Timeline · 2 updates
  1. investigating May 16, 2025, 03:56 PM UTC

    Some customers may experience disruption when trying to generate content with AI-powered tools. Our team is currently investigating. Please stay tuned to this page for further updates.

  2. resolved May 16, 2025, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 15, 2025

[Actimo] Incident Postmortem: Server Downtime

Detected by Pingoru
May 15, 2025, 10:47 AM UTC
Resolved
May 15, 2025, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 15, 2025, 10:47 AM UTC

    Incident Timeframe: 11:34 – 11:49 UTC+2 On May 15, our servers experienced unexpected downtime for approximately 15 minutes due to a misconfiguration in our Continuous Deployment setup. The issue was detected at 11:34 UTC+2 and fully resolved by 11:49 UTC+2. During this time, services were unavailable for all users. Any attempts to access the application or APIs would have resulted in errors. Root Cause A recent change in our CD pipeline introduced a misconfiguration that prevented servers from starting correctly after a deployment. This error was not caught during the build phase but manifested during runtime. Preventative Measures To avoid similar incidents in the future, we are taking the following actions: Additional validation checks are being added to our CD pipeline. Improving automated deployment rollback mechanisms. We sincerely apologize for the inconvenience this caused and appreciate your patience as we work to make our systems more resilient.

Read the full incident report →

Major January 27, 2025

Actimo - www.actimo.com instability

Detected by Pingoru
Jan 27, 2025, 10:37 AM UTC
Resolved
Jan 28, 2025, 08:53 AM UTC
Duration
22h 16m
Affected: Actimo corporate site (Actimo.com)
Timeline · 6 updates
  1. investigating Jan 27, 2025, 10:37 AM UTC

    The www.actimo.com webpage is experiencing instability. We are currently investigating the issue.

  2. investigating Jan 27, 2025, 10:38 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 27, 2025, 11:20 AM UTC

    Vendor has located the issue and working on a fix.

  4. investigating Jan 27, 2025, 02:30 PM UTC

    The issues is still being fixed. Users that use the landing page to access the Actimo service, will be redirected to the service directly.

  5. investigating Jan 28, 2025, 08:53 AM UTC

    The fix is applied and the site is available now.

  6. resolved Jan 28, 2025, 08:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2024

Create, host and play YouTube- investigating

Detected by Pingoru
Sep 25, 2024, 07:08 AM UTC
Resolved
Sep 25, 2024, 12:11 PM UTC
Duration
5h 2m
Affected: Create, host or play a Kahoot!
Timeline · 3 updates
  1. investigating Sep 25, 2024, 07:08 AM UTC

    Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. Our team is currently investigating. Please stay tuned to this page for further updates.

  2. identified Sep 25, 2024, 11:17 AM UTC

    Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. A work-around to access or adding videos to a kahoot would be to use the Kahoot! mobile app or by uploading Vimeo videos. Our team is currently working on a fix. Please stay tuned to this page for further updates.

  3. resolved Sep 25, 2024, 12:11 PM UTC

    The issue some customers experienced with uploading and hosting YouTube videos in kahoots is now temporarily resolved. The fix involves a different player that might display commercial content - we are working on reverting back to the original player to secure an ad-free experience. The feature for using Vimeo-videos is not impacted. All services are fully operational.

Read the full incident report →