Act-On experienced a major incident on May 29, 2024 affecting REST API, lasting 12h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2024, 07:58 PM UTC
We are currently experiencing an issue with API requests to the European endpoint (https://api-eu.actonsoftware.com/). This is due to unexpected impacts from scheduled maintenance performed by our API gateway vendor. We have successfully implemented a workaround to restore service for API requests. However, to ensure long-term stability, we will perform additional validation upon completion of the vendor's maintenance. In the meantime, please direct your API requests to the North American endpoint (https://api.actonsoftware.com/) for uninterrupted service. We apologize for any inconvenience this may cause and will provide an update when the European endpoint is fully operational. We apologize for any inconvenience this may cause and will provide an update when the European endpoint is resolved.
- identified May 29, 2024, 11:43 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 30, 2024, 08:13 AM UTC
This incident has been resolved.