Act-On experienced a critical incident on May 30, 2024 affecting REST API, lasting 6h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2024, 07:59 PM UTC
We are currently experiencing an issue that may affect API requests, including Act-On Anywhere (AOA) authentication. This is due to unexpected impacts from scheduled maintenance performed by our API gateway vendor. Our engineering team is actively working on a fix to restore full functionality as quickly as possible. In the meantime, you may experience disruptions with API requests and AOA authentication. We apologize for any inconvenience this may cause and will provide an update as soon as we have more information or the issue is resolved.
- identified May 30, 2024, 11:32 PM UTC
We are currently experiencing an issue that may affect API requests, including Act-On Anywhere (AOA) authentication. This is due to unexpected impacts from scheduled maintenance performed by our API gateway vendor. Our engineering team is actively working on a fix to restore full functionality as quickly as possible. In the meantime, you may experience disruptions with API requests and AOA authentication. We apologize for any inconvenience this may cause and will provide an update as soon as we have more information or the issue is resolved.
- resolved May 31, 2024, 02:25 AM UTC
This incident has been resolved.