Act-On incident
Issue with Sending Test Messages in Beta Composer
Act-On experienced a major incident on September 5, 2024 affecting Email Sending, lasting 20h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 11:40 AM UTC
We are aware of an issue with the 'test' message feature in our new composer and are actively working on a solution. We aim to restore the testing functionality as soon as possible. Please note that the classic/current version of our email composer is not affected by this issue.
- investigating Sep 05, 2024, 02:07 PM UTC
We are continuing to investigate this issue. Thank you for your continued patience whilst we work to resolve this issue.
- identified Sep 05, 2024, 03:11 PM UTC
We've identified the issue, and our teams are actively working to deploy a fix as quickly as possible.
- resolved Sep 06, 2024, 08:07 AM UTC
Following the successful deployment of a fix at 3:30 PM Pacific Time yesterday, we are pleased to confirm that the issue has been fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team.