Act-On experienced a minor incident on March 5, 2025 affecting Salesforce and SugarCRM and 1 more component, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
SalesforceSugarCRMMicrosoft Dynamics
Update timeline
- investigating Mar 05, 2025, 09:54 PM UTC
We are aware of delays in data syncing between Act-On and some CRMs. Our engineering team are actively working to resolve the issue as soon as possible.
- identified Mar 05, 2025, 11:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2025, 12:56 AM UTC
We have resolved the issue causing delays in data syncing between Act-On and some CRMs. As we continue to monitor, we will be reviewing any data that may have been affected to ensure everything is functioning as expected.
- resolved Mar 06, 2025, 04:48 AM UTC
This incident has been resolved.