Act-On experienced a major incident on November 25, 2025 affecting Act-On Application, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2025, 02:45 PM UTC
We are currently experiencing performance issues affecting accounts hosted on aorpci3. Our team is actively investigating the situation, and we will provide updates here as soon as more information becomes available.
- identified Nov 25, 2025, 03:12 PM UTC
Our teams have identified the root cause of the issue and are actively working on a fix. Thank you for your continued patience, we will provide updates here as soon as more information becomes available.
- monitoring Nov 25, 2025, 04:03 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- identified Nov 25, 2025, 04:44 PM UTC
We’re seeing a new spike in performance issues, and our team is actively investigating. They’re working to resolve this as quickly as possible, and we’ll share an update here shortly.
- identified Nov 25, 2025, 07:14 PM UTC
We have identified the cause of the performance issues and our engineers are implementing a fix.
- monitoring Nov 25, 2025, 11:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 26, 2025, 03:02 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.