Acquia incident
Acquia has detected a temporary service interruption in the Acquia ticketing system
Acquia experienced a critical incident on October 20, 2025 affecting Acquia Support Systems, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Acquia Support Systems
Update timeline
- investigating Oct 20, 2025, 08:24 AM UTC
We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation We will provide additional information as it becomes available.
- resolved Oct 20, 2025, 10:32 AM UTC
The Acquia Support Ticket System has returned to normal and is now functioning properly.