Acquia experienced a critical incident on September 3, 2026 affecting Acquia DAM and Assets and Templates and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Acquia DAMAssets and TemplatesAcquia DAM
Update timeline
- investigating Sep 03, 2026, 03:05 PM UTC
We are currently investigating an issue with some customers ability to log in to DAM.
- identified Sep 03, 2026, 03:29 PM UTC
We've identified the problem causing an issue with some customers ability to log into DAM and we are working on a fix.
- monitoring Sep 03, 2026, 03:45 PM UTC
We've resolved the problem causing an issue with some customers ability to log into DAM and we are monitoring to ensure stability.
- resolved Sep 03, 2026, 04:24 PM UTC
We've resolve the problem causing an issue with some customers ability to log into DAM. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.