ACME Technologies Outage History

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ACME Technologies had 15 outages in the last 2 years totaling 15h 4m of downtime — averaging 0.6 incidents per month.

There were 15 ACME Technologies outages since August 27, 2024 totaling 15h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://acmetechnologies.statuspage.io

Critical July 9, 2026

ACME eCommerce Service Disruption

Detected by Pingoru
Jul 09, 2026, 01:33 PM UTC
Resolved
Jul 09, 2026, 02:08 PM UTC
Duration
34m
Affected: ACME eCommerce (B2C)
Timeline · 3 updates
  1. investigating Jul 09, 2026, 01:33 PM UTC

    ACME is experiencing a service disruption that is impacting the eCommerce (B2C) application. POS and Backoffice are operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. investigating Jul 09, 2026, 01:55 PM UTC

    Our team is continuing to investigate an issue that is causing server errors for online checkout pages and related API calls.

  3. resolved Jul 09, 2026, 02:08 PM UTC

    We have resolved the issue and all pages are now operating as expected.

Read the full incident report →

Major June 25, 2026

Platform Service Disruption - POS

Detected by Pingoru
Jun 25, 2026, 08:52 PM UTC
Resolved
Jun 25, 2026, 09:46 PM UTC
Duration
54m
Affected: ACME eCommerce (B2C)ACME Sales POS application
Timeline · 4 updates
  1. investigating Jun 25, 2026, 08:52 PM UTC

    ACME is experiencing a service disruption that is impacting the ACME Sales (POS)application. ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. investigating Jun 25, 2026, 08:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 25, 2026, 09:45 PM UTC

    This has been now been resolved.

  4. resolved Jun 25, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 25, 2026

Platform Service Disruption - Backoffice

Detected by Pingoru
Jun 25, 2026, 06:54 PM UTC
Resolved
Jun 25, 2026, 08:58 PM UTC
Duration
2h 4m
Affected: ACME Backoffice (B2B)
Timeline · 3 updates
  1. investigating Jun 25, 2026, 06:54 PM UTC

    ACME is experiencing a service disruption that is impacting the Backoffice (B2B) application(s). ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. investigating Jun 25, 2026, 07:00 PM UTC

    The issued has been resolved. Users may need to clear recent browser data.

  3. resolved Jun 25, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 19, 2026

Platform Service Disruption - POS and Backoffice

Detected by Pingoru
Mar 19, 2026, 01:16 PM UTC
Resolved
Mar 19, 2026, 02:43 PM UTC
Duration
1h 26m
Affected: ACME Backoffice (B2B)ACME Sales POS application
Timeline · 4 updates
  1. investigating Mar 19, 2026, 01:16 PM UTC

    ACME is experiencing a service disruption that is impacting the ACME Sales (POS) and Backoffice (B2B) application(s). ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. investigating Mar 19, 2026, 02:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 19, 2026, 02:43 PM UTC

    The Issue has been resolved and service has been restored to all channels.

  4. postmortem Mar 19, 2026, 06:49 PM UTC

    The immediate issue has been resolved, and we understand the disruption this caused for customers this morning. We have identified the underlying infrastructure issue and are already putting additional safeguards in place to strengthen system reliability and help prevent this type of issue from happening again. We are also improving the client \(POS\) experience during service degradation so any future issues are handled more gracefully.

Read the full incident report →

Critical February 11, 2026

Disruption with ACME Fraud Shield - 3DS

Detected by Pingoru
Feb 11, 2026, 08:57 PM UTC
Resolved
Feb 11, 2026, 10:09 PM UTC
Duration
1h 11m
Affected: VISA Cardinal 3D-Secure Service
Timeline · 3 updates
  1. investigating Feb 11, 2026, 08:57 PM UTC

    We are currently experiencing a critical error with our VISA 3DS solution. The matter has been escalated and we are working on a solution. For the interim, 3DS has been disabled at applicable venues to unblock legitimate purchasers.

  2. monitoring Feb 11, 2026, 09:36 PM UTC

    A service provider that powers our 3DS and Advanced Fraud Shield features is currently experiencing a platform outage, which is impacting our integration. Our 3DS service has been temporarily disabled until this issue is resolved. Our team is closely monitoring and will re-enable this feature for applicable venues once the service has normalized.

  3. resolved Feb 11, 2026, 10:09 PM UTC

    3DS service has been restored and will be reactivated for participating venues.

Read the full incident report →

Critical August 31, 2025

Platform Service Disruption - Payment Processing

Detected by Pingoru
Aug 31, 2025, 01:26 PM UTC
Resolved
Aug 31, 2025, 02:27 PM UTC
Duration
1h
Affected: Worldpay Express
Timeline · 4 updates
  1. investigating Aug 31, 2025, 01:26 PM UTC

    ACME is experiencing a service disruption with the Express payment processor that is impacting credit card processing on all channels We are investigating the issue, and we will update this incident as soon as possible.

  2. investigating Aug 31, 2025, 01:55 PM UTC

    Worldpay is continuing to investigate and work on the issue.

  3. resolved Aug 31, 2025, 02:27 PM UTC

    This incident has been resolved.

  4. postmortem Aug 31, 2025, 02:28 PM UTC

    **Resolved -** Worldpay technical resources resolved an internal database issue to restore service. Worldpay will continue to monitor the processing environment for stability. Aug 31, 14:27 UTC

Read the full incident report →

Minor August 19, 2025

ACME eCommerce Degraded Service

Detected by Pingoru
Aug 19, 2025, 11:52 PM UTC
Resolved
Aug 20, 2025, 01:27 AM UTC
Duration
1h 35m
Affected: ACME eCommerce (B2C)
Timeline · 5 updates
  1. investigating Aug 19, 2025, 11:52 PM UTC

    ACME is experiencing a service disruption that is impacting the display of eCommerce (B2C) application. POS and Backoffice are operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. identified Aug 19, 2025, 11:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2025, 01:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2025, 01:27 AM UTC

    This incident has been resolved.

  5. postmortem Aug 21, 2025, 08:10 PM UTC

    The CSS variable issue was caused by an incorrect Trust Store \(SSL certificate\) configuration on the Java server instances. This issue was resolved by our team and we are taking steps to ensure this misconfiguration does not occur again.

Read the full incident report →

Major May 31, 2025

Platform Service Disruption - Card Readers Processing

Detected by Pingoru
May 31, 2025, 04:03 PM UTC
Resolved
May 31, 2025, 06:20 PM UTC
Duration
2h 17m
Affected: Worldpay ExpressACME Sales POS application
Timeline · 5 updates
  1. investigating May 31, 2025, 04:03 PM UTC

    Some users are reporting unexpected and intermittent disconnects with the Ingenico card readers. Our team is investigating the source of the issue, and we aim to have this resolved as quickly as possible.

  2. investigating May 31, 2025, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 31, 2025, 06:07 PM UTC

    Changes have been made to our infrastructure to alleviate the processing issues. We will continue monitoring.

  4. monitoring May 31, 2025, 06:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 31, 2025, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 11, 2025

Worldpay Express Processing - Transaction Authorizations

Detected by Pingoru
Apr 11, 2025, 04:03 PM UTC
Resolved
Apr 11, 2025, 04:03 PM UTC
Duration
—
Affected: Worldpay Express
Timeline · 1 update
  1. resolved Apr 11, 2025, 04:03 PM UTC

    Incident Start: 11 Apr, 2025 09:37 UTC | Apr 11, 2025 05:37 EDT Platform Affected: Transaction Processing - Transaction Authorizations Issue: There was an incident affecting transaction authorizations on the Visa network. Status: End of Impact Impact: Some transactions may have experienced a timeout during processing. Actions Taken to Restore Service: Worldpay technical resources have successfully fixed the issue and will continue to monitor the environment for stability.

Read the full incident report →

Minor January 22, 2025

ACME Backoffice - Degraded Service

Detected by Pingoru
Jan 22, 2025, 01:36 AM UTC
Resolved
Jan 22, 2025, 01:49 AM UTC
Duration
12m
Affected: ACME Backoffice (B2B)
Timeline · 2 updates
  1. investigating Jan 22, 2025, 01:36 AM UTC

    We are aware that CSS and HTML variables are currently not loading in most web browsers. Our team is working to restore service as quickly as possible.

  2. resolved Jan 22, 2025, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 5, 2025

Platform Service Disruption - Backoffice

Detected by Pingoru
Jan 05, 2025, 02:26 PM UTC
Resolved
Jan 05, 2025, 02:52 PM UTC
Duration
25m
Affected: ACME Backoffice (B2B)
Timeline · 3 updates
  1. investigating Jan 05, 2025, 02:26 PM UTC

    ACME is experiencing a service disruption that is impacting the ACME Backoffice (B2B) application. ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.

  2. monitoring Jan 05, 2025, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2025, 02:52 PM UTC

    The issue is now fully resolved. A final status update will be shared once a full root-cause analysis has been completed.

Read the full incident report →

Critical December 29, 2024

Worldpay Core Processing - Transaction Authorizations

Detected by Pingoru
Dec 29, 2024, 03:24 PM UTC
Resolved
Dec 29, 2024, 05:34 PM UTC
Duration
2h 9m
Affected: Worldpay Express
Timeline · 6 updates
  1. investigating Dec 29, 2024, 03:24 PM UTC

    There is an issue with processing credit cards across all sales channels. Our team is investigating the root issue to get this resolved as soon as possible.

  2. investigating Dec 29, 2024, 03:56 PM UTC

    Our team is still investigating the issue. We will share an update once the root cause of the card failures has been identified.

  3. identified Dec 29, 2024, 04:16 PM UTC

    We have confirmed that the issue is related to the payment processor network utilized on our platform. We are awaiting an update from our partner service once the root issue has been resolved.

  4. monitoring Dec 29, 2024, 05:15 PM UTC

    Service with the credit card processor should be normalizing. Our team is actively monitoring.

  5. resolved Dec 29, 2024, 05:34 PM UTC

    All card services are now operating as expected.

  6. postmortem Dec 31, 2024, 06:07 PM UTC

    On Sunday 12/29/24 between 9:49 AM-11:43 AM EST there was an incident affecting authorizations for credit card transactions using the Worldpay payment processor. During this time, transactions may have been pre-approved but would not have been settled unless an order was created in ACME. In cases where a customer tried a card but recieved an error, they will see a “pending” amount on their statements but not a final charge. These pending authorizations are expected to drop off within 10 business days.

Read the full incident report →

Critical August 27, 2024

Platform Service Disruption - POS and ACME AC

Detected by Pingoru
Aug 27, 2024, 01:40 PM UTC
Resolved
Aug 27, 2024, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 27, 2024, 01:40 PM UTC

    We experienced a service disruption that impacted the ACME Sales (POS) and ACE AC application(s). ACME eCommerce and Backoffcie channels were unaffected. Our team identified an issue with one of our load-balancing servers and took it out of rotation to resolve the issue.

Read the full incident report →