ACME Technologies incident
Platform Service Disruption - POS and Backoffice
ACME Technologies experienced a critical incident on March 19, 2026 affecting ACME Backoffice (B2B) and ACME Sales POS application, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2026, 01:16 PM UTC
ACME is experiencing a service disruption that is impacting the ACME Sales (POS) and Backoffice (B2B) application(s). ACME eCommerce is operational. Our engineering team is investigating the issue and we will update this incident as soon as possible.
- investigating Mar 19, 2026, 02:20 PM UTC
We are continuing to investigate this issue.
- resolved Mar 19, 2026, 02:43 PM UTC
The Issue has been resolved and service has been restored to all channels.
- postmortem Mar 19, 2026, 06:49 PM UTC
The immediate issue has been resolved, and we understand the disruption this caused for customers this morning. We have identified the underlying infrastructure issue and are already putting additional safeguards in place to strengthen system reliability and help prevent this type of issue from happening again. We are also improving the client \(POS\) experience during service degradation so any future issues are handled more gracefully.