ACME Technologies incident

Platform Service Disruption - Payment Processing

Critical Resolved View vendor source →

ACME Technologies experienced a critical incident on August 31, 2025 affecting Worldpay Express, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2025, 01:26 PM UTC
Resolved
Aug 31, 2025, 02:27 PM UTC
Duration
1h
Detected by Pingoru
Aug 31, 2025, 01:26 PM UTC

Affected components

Worldpay Express

Update timeline

  1. investigating Aug 31, 2025, 01:26 PM UTC

    ACME is experiencing a service disruption with the Express payment processor that is impacting credit card processing on all channels We are investigating the issue, and we will update this incident as soon as possible.

  2. investigating Aug 31, 2025, 01:55 PM UTC

    Worldpay is continuing to investigate and work on the issue.

  3. resolved Aug 31, 2025, 02:27 PM UTC

    This incident has been resolved.

  4. postmortem Aug 31, 2025, 02:28 PM UTC

    **Resolved -** Worldpay technical resources resolved an internal database issue to restore service. Worldpay will continue to monitor the processing environment for stability. Aug 31, 14:27 UTC