Acenda Outage History

Acenda is up right now

Acenda had 8 outages in the last 2 years totaling 4h 49m of downtime — averaging 0.3 incidents per month.

There were 8 Acenda outages since August 15, 2025 totaling 4h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.acenda.com

Minor February 4, 2026

Admin Page Loading Issues

Detected by Pingoru
Feb 04, 2026, 10:58 PM UTC
Resolved
Feb 04, 2026, 11:18 PM UTC
Duration
19m
Affected: ChannelCoreConnect
Timeline · 4 updates
  1. investigating Feb 04, 2026, 10:58 PM UTC

    We are currently investigating an issue where some clients may experience problems loading the admin page. Our team is actively working to identify the cause and will provide updates as more information becomes available.

  2. identified Feb 04, 2026, 10:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 04, 2026, 11:02 PM UTC

    We expect full service to be restored within the next 20 minutes. This issue does not impact any channels or integrations and is limited to the Acenda admin tool for some users.

  4. resolved Feb 04, 2026, 11:18 PM UTC

    The issue has been resolved and services are restored.

Read the full incident report →

Minor December 19, 2025

Target+ Data Delays

Detected by Pingoru
Dec 19, 2025, 07:30 PM UTC
Resolved
Dec 19, 2025, 10:55 PM UTC
Duration
3h 25m
Affected: Channel
Timeline · 2 updates
  1. investigating Dec 19, 2025, 07:30 PM UTC

    We are currently observing upstream and downstream data transfer delays with Target+. All other Acenda channels and systems are operating normally. The Acenda team is monitoring the situation closely and will provide updates as they become available.

  2. resolved Dec 19, 2025, 10:55 PM UTC

    The issue has been resolved. Please allow several hours for the queue to fully process.

Read the full incident report →

Notice November 18, 2025

Upstream Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 12:00 PM UTC
Resolved
Nov 18, 2025, 12:17 PM UTC
Duration
17m
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:00 PM UTC

    We are currently experiencing service disruptions due to an upstream outage at Cloudflare. This issue is not originating from Acenda, but it is affecting connectivity and platform availability. Cloudflare is actively working to resolve the incident. You can track their progress and real-time status updates here: https://www.cloudflarestatus.com/ We will continue to monitor the situation and provide updates as more information becomes available.

  2. monitoring Nov 18, 2025, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 12:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 8, 2025

Scheduled Maintenance: Clearing Old “Suggested Fixes”

Detected by Pingoru
Nov 08, 2025, 12:00 AM UTC
Resolved
Nov 08, 2025, 12:00 AM UTC
Duration
—
Affected: ChannelCoreConnect
Timeline · 1 update
  1. resolved Nov 08, 2025, 12:00 AM UTC

    On Friday, November 7, 2025, at 5:00 PM PST, Acenda will perform a planned purge of old entries from the “Suggested Fixes” section in preparation for the holiday season. This update is purely cosmetic — no code changes will be made, and no downtime or disruption to system functionality is expected. Please allow up to 36 hours for the “Suggested Fixes” data to fully refresh following the cleanup. Thank you for your patience and cooperation as we continue to optimize Acenda for the busy season ahead.

Read the full incident report →

Notice November 4, 2025

Target+ Item Rejections Due to Tax Error

Detected by Pingoru
Nov 04, 2025, 03:26 AM UTC
Resolved
Nov 04, 2025, 03:26 AM UTC
Duration
—
Affected: ChannelCoreConnect
Timeline · 2 updates
  1. resolved Nov 04, 2025, 03:26 AM UTC

    At approximately 4:00 PM PST, we identified an issue where items on Target+ were being rejected by Target’s system due to a Tax error. A fix was deployed at 6:45 PM PST, and affected items are expected to be restored shortly.

  2. postmortem Nov 05, 2025, 04:25 AM UTC

    **TBD**

Read the full incident report →

Minor October 30, 2025

Users reporting issues accessing Admin Tool

Detected by Pingoru
Oct 30, 2025, 04:18 PM UTC
Resolved
Oct 30, 2025, 04:42 PM UTC
Duration
23m
Affected: ChannelCoreConnect
Timeline · 2 updates
  1. investigating Oct 30, 2025, 04:18 PM UTC

    We are currently investigating reports of issues accessing the admin page. Our team is working to identify the cause and will provide updates as soon as more information is available.

  2. resolved Oct 30, 2025, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 15, 2025

Parent-Child Relationship Disruption

Detected by Pingoru
Aug 15, 2025, 02:44 PM UTC
Resolved
Aug 13, 2025, 10:00 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Aug 15, 2025, 02:44 PM UTC

    Incident Summary: On August 13th at approximately 5:00 PM PST, a bug was introduced that disrupted the parent-child product relationship in our system. While variant products remained available for purchase, they were no longer grouped with their respective parent products. Resolution: A patch was deployed on August 14th at approximately 3:00 PM PST. Within a few hours of deployment, the majority of parent-child relationships were successfully restored. Preventive Measures: To reduce the likelihood of similar issues in the future, we have implemented additional automated tests and real-time alerts to detect and address relationship integrity problems promptly.

  2. postmortem Aug 15, 2025, 02:44 PM UTC

    As of 8:00 AM PST on August 15th, 2025, we observed that Target’s queue is still processing the backlog related to this incident. We expect this to clear with time.

Read the full incident report →