Acenda experienced a minor incident on February 4, 2026 affecting Channel and Core and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
ChannelCoreConnect
Update timeline
- investigating Feb 04, 2026, 10:58 PM UTC
We are currently investigating an issue where some clients may experience problems loading the admin page. Our team is actively working to identify the cause and will provide updates as more information becomes available.
- identified Feb 04, 2026, 10:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 04, 2026, 11:02 PM UTC
We expect full service to be restored within the next 20 minutes. This issue does not impact any channels or integrations and is limited to the Acenda admin tool for some users.
- resolved Feb 04, 2026, 11:18 PM UTC
The issue has been resolved and services are restored.