Acenda Outage History
Acenda is up right nowPingoru has recorded 48 incidents for Acenda: 10 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 61 of 744 (8%) |
| August 2026 | 1 | 179 of 744 (24%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Notice August 27, 2026 Delayed Marketplace Order Processing 12m Channel
Started Aug 27, 2026, 03:25 PM UTC· resolved Aug 27, 2026, 03:37 PM UTC
- identified Aug 27, 2026, 03:25 PM UTC
Some clients may be experiencing delays in processing orders from marketplaces. Our team has identified the root cause and is actively working to resolve the issue. We will provide another update as soon as more information is available.
- resolved Aug 27, 2026, 03:37 PM UTC
This incident has been resolved.
Minor July 29, 2026 Amazon Order Sync 9d 19h
Started Jul 29, 2026, 02:40 PM UTC· resolved Aug 08, 2026, 10:30 AM UTC
- resolved Jul 29, 2026, 02:40 PM UTC
Incident Status: Amazon Order Download Delay Status: Resolved Impacted Service: Amazon Order Ingestion Update — July 29, 2026 - 06:50 AM PST Resolved — Amazon order processing has been fully restored. Between July 28 at 12:00 PM PST and July 29 at 6:50 AM PST, Amazon order downloads were paused due to a background task migration during our ongoing transition to the new Acenda.com platform. The order scheduler has been successfully re-established on the new platform as of 6:50 AM PST. Order ingestion is running normally, and the system is actively processing the backlog of orders from the impacted timeframe. All pending Amazon orders will sync shortly. Note: This issue was strictly isolated to Amazon order downloads. All other sales channels, inventory syncs, and core Acenda services remained fully operational throughout this window. >
Minor July 23, 2026 Admin Page Not Loading 3h 37m Channel, Core, Connect
Started Jul 23, 2026, 02:54 PM UTC· resolved Jul 23, 2026, 06:32 PM UTC
- investigating Jul 23, 2026, 02:53 PM UTC
We are currently investigating this issue.
- identified Jul 23, 2026, 02:54 PM UTC
This issue is downstream from Acenda at Cloudflare. We continue to monitor. All Acenda systems are normal.
- identified Jul 23, 2026, 02:55 PM UTC
We continue to monitor and will provide updates accordingly.
- monitoring Jul 23, 2026, 04:39 PM UTC
This is part of a widespread Microsoft Azure service disruption affecting Acenda and many other organizations that rely on Microsoft’s cloud infrastructure. Additional information is available here: https://www.fox13seattle.com/news/microsoft-outage-hits-teams-outlook
- monitoring Jul 23, 2026, 04:41 PM UTC
Here is additional information: https://azure.status.microsoft/en-us/status
- resolved Jul 23, 2026, 06:32 PM UTC
Service has been restored. The root cause was a widespread Microsoft outage.
Minor February 4, 2026 Admin Page Loading Issues 19m Channel, Core, Connect
Started Feb 04, 2026, 10:58 PM UTC· resolved Feb 04, 2026, 11:18 PM UTC
- investigating Feb 04, 2026, 10:58 PM UTC
We are currently investigating an issue where some clients may experience problems loading the admin page. Our team is actively working to identify the cause and will provide updates as more information becomes available.
- identified Feb 04, 2026, 10:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 04, 2026, 11:02 PM UTC
We expect full service to be restored within the next 20 minutes. This issue does not impact any channels or integrations and is limited to the Acenda admin tool for some users.
- resolved Feb 04, 2026, 11:18 PM UTC
The issue has been resolved and services are restored.
Minor December 19, 2025 Target+ Data Delays 3h 25m Channel
Started Dec 19, 2025, 07:30 PM UTC· resolved Dec 19, 2025, 10:55 PM UTC
- investigating Dec 19, 2025, 07:30 PM UTC
We are currently observing upstream and downstream data transfer delays with Target+. All other Acenda channels and systems are operating normally. The Acenda team is monitoring the situation closely and will provide updates as they become available.
- resolved Dec 19, 2025, 10:55 PM UTC
The issue has been resolved. Please allow several hours for the queue to fully process.
Notice November 18, 2025 Upstream Cloudflare Outage 17m
Started Nov 18, 2025, 12:00 PM UTC· resolved Nov 18, 2025, 12:17 PM UTC
- identified Nov 18, 2025, 12:00 PM UTC
We are currently experiencing service disruptions due to an upstream outage at Cloudflare. This issue is not originating from Acenda, but it is affecting connectivity and platform availability. Cloudflare is actively working to resolve the incident. You can track their progress and real-time status updates here: https://www.cloudflarestatus.com/ We will continue to monitor the situation and provide updates as more information becomes available.
- monitoring Nov 18, 2025, 12:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 12:17 PM UTC
This incident has been resolved.
Notice November 8, 2025 Scheduled Maintenance: Clearing Old “Suggested Fixes” – Channel, Core, Connect
Started Nov 08, 2025, 12:00 AM UTC· resolved Nov 08, 2025, 12:00 AM UTC
- resolved Nov 08, 2025, 12:00 AM UTC
On Friday, November 7, 2025, at 5:00 PM PST, Acenda will perform a planned purge of old entries from the “Suggested Fixes” section in preparation for the holiday season. This update is purely cosmetic — no code changes will be made, and no downtime or disruption to system functionality is expected. Please allow up to 36 hours for the “Suggested Fixes” data to fully refresh following the cleanup. Thank you for your patience and cooperation as we continue to optimize Acenda for the busy season ahead.
Notice November 4, 2025 Target+ Item Rejections Due to Tax Error – Channel, Core, Connect
Started Nov 04, 2025, 03:26 AM UTC· resolved Nov 04, 2025, 03:26 AM UTC
- resolved Nov 04, 2025, 03:26 AM UTC
At approximately 4:00 PM PST, we identified an issue where items on Target+ were being rejected by Target’s system due to a Tax error. A fix was deployed at 6:45 PM PST, and affected items are expected to be restored shortly.
- postmortem Nov 05, 2025, 04:25 AM UTC
**TBD**
Minor November 1, 2025 Investigating reports of the admin tool pages not loading completely 24m Channel, Core, Connect
Started Nov 01, 2025, 01:54 PM UTC· resolved Nov 01, 2025, 02:18 PM UTC
- investigating Nov 01, 2025, 01:54 PM UTC
We are currently investigating this issue.
- resolved Nov 01, 2025, 02:18 PM UTC
This incident has been resolved.
Minor October 30, 2025 Users reporting issues accessing Admin Tool 23m Channel, Core, Connect
Started Oct 30, 2025, 04:18 PM UTC· resolved Oct 30, 2025, 04:42 PM UTC
- investigating Oct 30, 2025, 04:18 PM UTC
We are currently investigating reports of issues accessing the admin page. Our team is working to identify the cause and will provide updates as soon as more information is available.
- resolved Oct 30, 2025, 04:42 PM UTC
This incident has been resolved.
Notice August 13, 2025 Parent-Child Relationship Disruption –
Started Aug 13, 2025, 10:00 PM UTC· resolved Aug 13, 2025, 10:00 PM UTC
- resolved Aug 15, 2025, 02:44 PM UTC
Incident Summary: On August 13th at approximately 5:00 PM PST, a bug was introduced that disrupted the parent-child product relationship in our system. While variant products remained available for purchase, they were no longer grouped with their respective parent products. Resolution: A patch was deployed on August 14th at approximately 3:00 PM PST. Within a few hours of deployment, the majority of parent-child relationships were successfully restored. Preventive Measures: To reduce the likelihood of similar issues in the future, we have implemented additional automated tests and real-time alerts to detect and address relationship integrity problems promptly.
- postmortem Aug 15, 2025, 02:44 PM UTC
As of 8:00 AM PST on August 15th, 2025, we observed that Target’s queue is still processing the backlog related to this incident. We expect this to clear with time.
Notice March 18, 2025 Scheduled Maintenance Completed –
Started Mar 18, 2025, 03:00 AM UTC· resolved Mar 18, 2025, 03:00 AM UTC
- resolved Mar 18, 2025, 04:14 AM UTC
Acenda’s Admin Mode underwent scheduled maintenance, and all services have now been fully restored. We appreciate your patience and thank you for your continued trust in Acenda. If you experience any issues, please contact our sup
Notice January 2, 2025 Admin Service Temporarily Unavailable for Maintenance 1m Core
Started Jan 02, 2025, 11:43 PM UTC· resolved Jan 02, 2025, 11:44 PM UTC
- investigating Jan 02, 2025, 11:43 PM UTC
Our admin services are currently unavailable as IT performs brief maintenance to ensure optimal performance. We expect the service to return shortly. Thank you for your patience!
- resolved Jan 02, 2025, 11:44 PM UTC
Admin services are now fully restored and operational. Thank you for your patience and understanding during the maintenance!