Acenda had 13 outages in the last 2 years totaling 244h 30m of downtime — averaging 0.5 incidents per month.
There were 13 Acenda outages since January 2, 2025 totaling 244h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some clients may be experiencing delays in processing orders from marketplaces. Our team has identified the root cause and is actively working to resolve the issue. We will provide another update as soon as more information is available.
This incident has been resolved.
Incident Status: Amazon Order Download Delay Status: Resolved Impacted Service: Amazon Order Ingestion Update — July 29, 2026 - 06:50 AM PST Resolved — Amazon order processing has been fully restored. Between July 28 at 12:00 PM PST and July 29 at 6:50 AM PST, Amazon order downloads were paused due to a background task migration during our ongoing transition to the new Acenda.com platform. The order scheduler has been successfully re-established on the new platform as of 6:50 AM PST. Order ingestion is running normally, and the system is actively processing the backlog of orders from the impacted timeframe. All pending Amazon orders will sync shortly. Note: This issue was strictly isolated to Amazon order downloads. All other sales channels, inventory syncs, and core Acenda services remained fully operational throughout this window. >
We are currently investigating this issue.
This issue is downstream from Acenda at Cloudflare. We continue to monitor. All Acenda systems are normal.
We continue to monitor and will provide updates accordingly.
This is part of a widespread Microsoft Azure service disruption affecting Acenda and many other organizations that rely on Microsoft’s cloud infrastructure. Additional information is available here: https://www.fox13seattle.com/news/microsoft-outage-hits-teams-outlook
Here is additional information: https://azure.status.microsoft/en-us/status
Service has been restored. The root cause was a widespread Microsoft outage.
We are currently investigating an issue where some clients may experience problems loading the admin page. Our team is actively working to identify the cause and will provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
We expect full service to be restored within the next 20 minutes. This issue does not impact any channels or integrations and is limited to the Acenda admin tool for some users.
The issue has been resolved and services are restored.
We are currently observing upstream and downstream data transfer delays with Target+. All other Acenda channels and systems are operating normally. The Acenda team is monitoring the situation closely and will provide updates as they become available.
The issue has been resolved. Please allow several hours for the queue to fully process.
We are currently experiencing service disruptions due to an upstream outage at Cloudflare. This issue is not originating from Acenda, but it is affecting connectivity and platform availability. Cloudflare is actively working to resolve the incident. You can track their progress and real-time status updates here: https://www.cloudflarestatus.com/ We will continue to monitor the situation and provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
On Friday, November 7, 2025, at 5:00 PM PST, Acenda will perform a planned purge of old entries from the “Suggested Fixes” section in preparation for the holiday season. This update is purely cosmetic — no code changes will be made, and no downtime or disruption to system functionality is expected. Please allow up to 36 hours for the “Suggested Fixes” data to fully refresh following the cleanup. Thank you for your patience and cooperation as we continue to optimize Acenda for the busy season ahead.
At approximately 4:00 PM PST, we identified an issue where items on Target+ were being rejected by Target’s system due to a Tax error. A fix was deployed at 6:45 PM PST, and affected items are expected to be restored shortly.
**TBD**
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating reports of issues accessing the admin page. Our team is working to identify the cause and will provide updates as soon as more information is available.
This incident has been resolved.
Incident Summary: On August 13th at approximately 5:00 PM PST, a bug was introduced that disrupted the parent-child product relationship in our system. While variant products remained available for purchase, they were no longer grouped with their respective parent products. Resolution: A patch was deployed on August 14th at approximately 3:00 PM PST. Within a few hours of deployment, the majority of parent-child relationships were successfully restored. Preventive Measures: To reduce the likelihood of similar issues in the future, we have implemented additional automated tests and real-time alerts to detect and address relationship integrity problems promptly.
As of 8:00 AM PST on August 15th, 2025, we observed that Target’s queue is still processing the backlog related to this incident. We expect this to clear with time.
Acenda’s Admin Mode underwent scheduled maintenance, and all services have now been fully restored. We appreciate your patience and thank you for your continued trust in Acenda. If you experience any issues, please contact our sup
Our admin services are currently unavailable as IT performs brief maintenance to ensure optimal performance. We expect the service to return shortly. Thank you for your patience!
Admin services are now fully restored and operational. Thank you for your patience and understanding during the maintenance!