Acenda experienced a notice incident on August 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 15, 2025, 02:44 PM UTC
Incident Summary: On August 13th at approximately 5:00 PM PST, a bug was introduced that disrupted the parent-child product relationship in our system. While variant products remained available for purchase, they were no longer grouped with their respective parent products. Resolution: A patch was deployed on August 14th at approximately 3:00 PM PST. Within a few hours of deployment, the majority of parent-child relationships were successfully restored. Preventive Measures: To reduce the likelihood of similar issues in the future, we have implemented additional automated tests and real-time alerts to detect and address relationship integrity problems promptly.
- postmortem Aug 15, 2025, 02:44 PM UTC
As of 8:00 AM PST on August 15th, 2025, we observed that Target’s queue is still processing the backlog related to this incident. We expect this to clear with time.