Acenda incident

Order Routing Issue

Critical Resolved View vendor source →

Acenda experienced a critical incident on September 8, 2024 affecting Connect, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2024, 03:36 PM UTC
Resolved
Sep 08, 2024, 04:20 PM UTC
Duration
43m
Detected by Pingoru
Sep 08, 2024, 03:36 PM UTC

Affected components

Connect

Update timeline

  1. identified Sep 08, 2024, 03:36 PM UTC

    The Connect system is currently not transmitting orders to third-party integrations. Our IT team is investigating the issue, which began at midnight PST on Sunday, 9/8. All other systems are opening normally.

  2. resolved Sep 08, 2024, 04:20 PM UTC

    This incident has been resolved.