Accruent experienced a major incident on October 8, 2026 affecting Core Application, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 12:52 PM UTC
An issue impacting access to Maintenance Connection has been identified and is currently being investigated. This issue may not affect all customers. The incident has been escalated, and the appropriate teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide the next update by 09:00 CDT 08 Oct 2026 We apologize for any inconvenience this may be causing and appreciate your patience and understanding while we work toward a resolution.
- investigating Oct 08, 2026, 02:00 PM UTC
We continue investigating the access issues to Maintenance Connection and are working to restore normal operations as quickly as possible. Our teams are actively engaged, and we will provide the next update by 10:00 AM CDT 08 Oct 2026 We apologize for any inconvenience this may be causing and appreciate your patience and understanding while we work toward a resolution.
- resolved Oct 08, 2026, 02:05 PM UTC
The issue accessing Maintenance Connection has been resolved, and normal operations have been fully restored. If you continue to experience any issues, please contact our Support Team for assistance. We apologize for any inconvenience caused and thank you for your patience and understanding.