Abusix incident

XARF reports are not being attached to messages as expected

Notice Resolved View vendor source →

Abusix experienced a notice incident on July 20, 2026 affecting Mail & Event Processing, lasting 22h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 01:59 PM UTC
Resolved
Jul 21, 2026, 12:23 PM UTC
Duration
22h 23m
Detected by Pingoru
Jul 20, 2026, 01:59 PM UTC

Affected components

Mail & Event Processing

Update timeline

  1. investigating Jul 20, 2026, 01:59 PM UTC

    XARF reports are not being attached to messages as expected. Investigation required to identify the attachment generation failure.

  2. identified Jul 20, 2026, 02:37 PM UTC

    We found the issue and fixing it at the moment.

  3. monitoring Jul 20, 2026, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2026, 12:23 PM UTC

    This incident has been resolved.