Abicart experienced a critical incident on January 11, 2026 affecting Abicart Admin and Abicart - Responsive themes and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 11, 2026, 09:19 AM UTC
The service disruption is still ongoing. Our technical team remains on site and is actively troubleshooting the issue. We have identified the cause as a chain of unrelated events, including redundant systems not being activated as expected. We apologize for the continued inconvenience and are working to restore full service as soon as possible.
- resolved Jan 11, 2026, 02:07 PM UTC
This incident has been resolved.
- postmortem Jan 12, 2026, 10:38 AM UTC
We're sorry for the disruption yesterday and this morning — your patience helped us fix it fast. Here's what happened in plain terms: * What went wrong: Snow blocked a vent in our server room, causing a cooling failure and power issues. This led to storage problems and made Abicart and other Textalk-services \(Webarch, and Prenly\) unstable starting around 07:00 on Jan 11. * Our fixes: Team on-site rerouted power and added temporary cooling—most services back by afternoon. A morning traffic spike hit a temporary limit, but we adjusted it by 09:18; everything's running smoothly now. * What's next: We're reviewing routines and setups to prevent repeats. Email confirmations are fixed too. Thanks for bearing with us—we're committed to reliable service. Questions? Contact support.