3stepIT incident

Datacenter hardware issue

Resolved on June 12, 2024.

resolved Jun 12, 2024, 12:00 PM UTC

We experienced a data center device failure that affected our AssetNG service & 3ConnectIT services from around 09:00 to 11:30 EEST. The services were working in degraded mode during this time. We took immediate actions to restore the services as soon as possible and we apologize for any inconvenience this may have caused. We will need to replace the faulty device, which will cause another brief downtime (5-10 minutes) in the near future. We will notify you in advance of the scheduled maintenance work and we appreciate your understanding.

Started
Jun 12, 2024, 06:00 AM UTC
Resolved
Jun 12, 2024, 06:00 AM UTC
Duration
–
Detected by Pingoru
Jun 12, 2024, 06:00 AM UTC

Update timeline

  1. resolved Jun 12, 2024, 12:00 PM UTC

    We experienced a data center device failure that affected our AssetNG service & 3ConnectIT services from around 09:00 to 11:30 EEST. The services were working in degraded mode during this time. We took immediate actions to restore the services as soon as possible and we apologize for any inconvenience this may have caused. We will need to replace the faulty device, which will cause another brief downtime (5-10 minutes) in the near future. We will notify you in advance of the scheduled maintenance work and we appreciate your understanding.

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