3DS Outscale incident

[EU-WEST-2] API Incident

Critical Resolved View vendor source →

3DS Outscale experienced a critical incident on March 9, 2026 affecting API and OAPI and 1 more component, lasting 20h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 12:58 PM UTC
Resolved
Mar 10, 2026, 09:18 AM UTC
Duration
20h 19m
Detected by Pingoru
Mar 09, 2026, 12:58 PM UTC

Affected components

APIOAPICockpit

Update timeline

  1. investigating Mar 09, 2026, 01:01 PM UTC

    Un incident est actuellement en cours sur notre région, nos équipes sont actuellement mobilisées pour résoudre l'incident. An incident is currently underway in our region, and our teams are currently mobilized to resolve it.

  2. identified Mar 09, 2026, 01:02 PM UTC

    L'api est de nouveau accessible, nos équipes travaillent pour identifier les causes de l'incident. The API is accessible again, and our teams are working to identify the causes of the incident.

  3. identified Mar 09, 2026, 01:07 PM UTC

    Des dégradations du service API peuvent toujours se produire. nous travaillons toujours pour résoudre le problème API service degradations may still occur. we still working to solved the issus

  4. identified Mar 09, 2026, 01:40 PM UTC

    nos équipes travaillent toujours pour résoudre l'incident au plus vite. Our teams are still working to resolve the incident as quickly as possible.

  5. monitoring Mar 09, 2026, 02:16 PM UTC

    Le service API est de retour dans un état nominal, nous continuons de surveiller la situation. The API service is back to normal, and we continue to monitor the situation.

  6. resolved Mar 10, 2026, 09:18 AM UTC

    L’incident est résolu et le service fonctionne normalement. Merci pour votre patience. The incident has been resolved and the service is operating normally. Thank you for your patience.