1E incident

Issues with REACH API

Major Resolved View vendor source →

1E experienced a major incident on June 10, 2025 affecting API, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 07:48 AM UTC
Resolved
Jun 10, 2025, 11:30 AM UTC
Duration
3h 42m
Detected by Pingoru
Jun 10, 2025, 07:48 AM UTC

Affected components

API

Update timeline

  1. investigating Jun 10, 2025, 07:48 AM UTC

    We are currently experiencing a high load on our API servers and are investigating the issue.

  2. identified Jun 10, 2025, 09:20 AM UTC

    We are currently experiencing a high load on our API servers. The issue has been identified and we're looking into it.

  3. monitoring Jun 10, 2025, 09:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 11:30 AM UTC

    The incident has been resolved and we will continue to monitor the situation closely to prevent further service impact.