1E incident

TeamViewer Ticketsystem

Major Resolved View vendor source →

1E experienced a major incident on March 20, 2024 affecting TeamViewer Ticketsystem, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 08:00 AM UTC
Resolved
Mar 20, 2024, 02:06 PM UTC
Duration
6h 5m
Detected by Pingoru
Mar 20, 2024, 08:00 AM UTC

Affected components

TeamViewer Ticketsystem

Update timeline

  1. investigating Mar 20, 2024, 08:00 AM UTC

    TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue.

  2. investigating Mar 20, 2024, 11:32 AM UTC

    TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue. Please feel free to use our chat or the phone in the meantime until the problem is resolved.

  3. identified Mar 20, 2024, 01:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 20, 2024, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 20, 2024, 02:06 PM UTC

    This incident has been resolved.