1E experienced a notice incident on May 23, 2024 affecting TeamViewer Services and Monitoring & Asset Management and 1 more component, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
TeamViewer ServicesMonitoring & Asset ManagementManagement ConsoleBackupAPIEndpoint ProtectionIoT
Update timeline
- investigating May 23, 2024, 09:50 AM UTC
We identified an issue that has impact to our services and are applying measures to restore service.
- identified May 23, 2024, 11:12 AM UTC
We´ve applied measures and are recovering slowly. We monitor and apply further measures to mitigate the remaining impact.
- identified May 23, 2024, 12:41 PM UTC
Services should be back to normal, but initial connection to the TeamViewer network may be slow.
- monitoring May 23, 2024, 01:00 PM UTC
The issue has been addressed and we are monitoring the systems to guarantee the service.
- resolved May 23, 2024, 02:30 PM UTC
This incident has been resolved.