1E incident

Authentication Issues

Critical Resolved View vendor source →

1E experienced a critical incident on October 8, 2024 affecting TeamViewer Services and Management Console and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 09:06 AM UTC
Resolved
Oct 08, 2024, 10:29 AM UTC
Duration
1h 22m
Detected by Pingoru
Oct 08, 2024, 09:06 AM UTC

Affected components

TeamViewer ServicesManagement ConsoleAPIIoT

Update timeline

  1. investigating Oct 08, 2024, 09:06 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 08, 2024, 09:23 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 08, 2024, 09:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2024, 10:29 AM UTC

    This incident has been resolved.