1E incident

Connectivity issue

Critical Resolved View vendor source →

1E experienced a critical incident on October 17, 2024 affecting TeamViewer Services and Management Console and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 04:25 AM UTC
Resolved
Oct 17, 2024, 07:34 AM UTC
Duration
3h 8m
Detected by Pingoru
Oct 17, 2024, 04:25 AM UTC

Affected components

TeamViewer ServicesManagement ConsoleAPI

Update timeline

  1. identified Oct 17, 2024, 05:05 AM UTC

    Our engineers identified the underlying root cause for a connectivity issue and are working on the resolution. We will update our status page with new information as soon as possible.

  2. identified Oct 17, 2024, 05:11 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 17, 2024, 06:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2024, 07:34 AM UTC

    This incident has been resolved.